****** by BA staff!!!!!!!

<p>My husband and I landed in Johannesburg at 6:55am on Saturday 17 July 2016 but we didn't see our family for up to 2 hours! WHY? Because 2 bags were missing, after waiting at the baggage coursel for over 20 mins we complained at the baggage counter and suddenly a BA worker named Phila mirculously appears with one suitcase which was visibly open and half empty. The suitcase had been rifled through and several items were missing. Another suitcase was not even on their flight and arrived the next day damaged! We demand an investigation into this theft as this is unacceptable. TSA doesn't allow for lugguge in the US to be locked nor shrink wrapped which puts travelers like us at high risk to luggage *******. What is BA doing to protect their passengers as this was a very expensive trip and no compensation will replace the sentimental value attached to the personal items taken. To add insult to injury our claim has gone unattended by BA till today, we've persistently followed up on our claim which we lodged with TSA to no avail, additionally the second bag which had been "left" in Heathrow arrived damaged and till today we haven't been contacted to confirm arrangements for repairs - ENOUGH IS ENOUGH!!!!</p>