No response to online claim for refund : ref numbers ***1 and ***6

Can someone from British Airways , ANYONE please look at my claim for accommodation costs incurred due to cancelled flight from Manchester to Heathrow on the 5th of February. Call centre staff said BA could not do anything about my accommodation situation so I was asked to pay upfront and then claim on my arrival in South Africa . I lodged the claim online up to now , no telephone call , no e mail and no refund . Pathetic service and lack of empathy from British Airways . Can someone from BA ensure my money id refunded please. They have all my contact details