Medical Emergency **** Service

Do I have to give them a rating? It should be a minus. Have to change my flight due to a medical emergency. My Dad has had 2 heart attacks after having had a triple bypass. All I want to do is spend a week with him before flying home. Submitted the correct medical documents and heard nothing. Followed up, heard nothing. Called in, was told that was the wrong email address. Sent to the right email address. Eventually received a mail 24 hours later to say call us there is a problem. Call centre not able to take any calls whatsoever. It initially said call later. Now it just beeps and cuts out!!!!!!!!! I have never received such bad treatment - when in an emergency, special request scenario. Companies ***** up. In these situations I expect empathy and the service to be a cut above. The complaint has gone through. I just hope I can get on my flight on Saturday or there will be a storm in the British Media because if I have to, I will present myself at the CEO's office with press, TV etc. British Airways, you should not be allowed to call yourself British. it is a branding nightmare.