First day in South Africa and ****** by BA staff!

<p>My parents landed in Johannesburg at 6:55am on Saturday 17 July 2016 but we didn't see them for up to 2 hours! WHY? Because they had 2 bags missing, after waiting at the baggage coursel for over 20 mins for their luagge they complained at the baggage counter and suddenly a BA worker named Phila mirculously appears with one suitcase which was visibly open and half empty. The suitcase had been rifled through and several items were missing. Another suitcase was not even on their flight and arrived the next day damaged! We demand an investigation into this theft as this is unacceptable. TSA doesn't allow for lugguge in the US to be locked nor shrink wrapped which puts travelers such as my parents at high risk to luggage ******* what is BA doing to protect their passengers as this was a very expensive trip and no compensation will replace the sentimental value attached to the personal items they lost.</p>