EXTREMELY POOR CLIENT SERVICE - Holiday ruined

This airline is absolutely unprofessional and the service is extremely poor!

My flight from Johannesburg to Heathrow was delayed - we received a measly SMS 8 hours before flight was scheduled to leave - informing us of a 11 hour delay, which then got further delayed to 12 hours. All with no proper updates to the website or confirmation of impact on layover times!

I arrived at the airport this morning, only to discover that my layover time has now moved from 2 hours to 12 hours! And I was no longer compliant with transit visa requirements for heathrow!

The airline has not acknowledged the long layover time as the issue resulting from the delayed flight. I have been immensely inconvenienced as my accommodation is now non-refundable (on the day of), and I had to book an alternative flight at my own time and expense WITHOUT the help of the airline - I was simply told to raise a claim on the website. No remorse or solutions provided by the staff!

DO NOT USE THIS AIRLINE!