Empty promises and they can't repay their clients.

We bought tickets before covid, we got canceled due to covid. We got evouchers, try to use one and was canceled by them again after covid. Due to bankruptcy of Comair.

We booked our tickets on the British Airways website and now they brush us off.

I was on the phone with them countless times and a refund to my bank account was promised more than once. They keep playing dumb, when you phone In to query the progress of your refund. You have to re-explain yourself again.

Every call was more than an hour at a time, on my expense.

We paid for a new ticket ourselves to make our trip happen and still no refund.

I will not recommend them to anyone, as we had lost trust in such a huge name in the aviation industry.