Don't bother to complain!

<p>Prior to a flight from Edinburgh to London I received several text messages from BA indicating a departure time an hour later than scheduled. On check-in I was told that the flight was not delayed and that I had missed it. The condescending and ill-informed ground crew insisted that I buy another ticket. I registered a complaint via the website, but got a standard reply which failed to address the text issue. Any further attempts to engage BA are ignored! Their motto "To Fly. To Serve" is just a marketing ploy.</p>