Do not use British Airways if you can avoid it

Please, if you are on a short business trip or expensive safari, consider using an alternative airline as you will not be able to contact BA in a satisfactory way, do't expect them to contact you or offer assistance and forget about any level of refund or compensation.<br> <br> I was due to flyBA 0054 on 2nd March, connecting on to a Las Vegas flight the following morning from London Gatwick, returning to London on the 6th March.<br> <br> I was notified, by text, less than 5 hrs before boarding (not check in) that the flight would be delayed by 26 hours.<br> <br> I phoned a call centre in India 3 times, for a minimum of 30 minutes per call. At no time did anyone offer to call me back, and I was never contacted by BA.<br> <br> The call centre on the first call assured me the flight was still operating and their system was down! I was not offered alternative routing or any assistance despite requesting it.<br> <br> I was not contacted other than by a single text message.<br> <br> I was assured (on my 3rd over1/2 hr call that as a minimum my Johannesburg - London portion would be refunded).<br> <br> I was not offered any form of refund of ticket. I am beyond disgusted. My case reference is ***0.