DISGUSTING BAGGAGE CLAIM UNRESOLVED

Absolutely disgusted with how British airways have made me go back and forth and now after 3 days no response after emailing me back and forth every few hours regarding my baggage!! Firstly my bag was absolutely fine when I left the uk. However when I landed in South Africa my handle of my bag was no longer on!! And my wheels were not able to move. I sent in a claim, they then insisted one I had sent my original receipt in which I had! They told me to go off and buy bag of same value so they can continue with my claim. ONCE I BOUGHT THE BAG. and uploaded my receipt they then come back ( someone different of course replying to me) saying oh we won’t except your receipt, and we won’t go further with the claim till we have another receipt!! Of the original bag and my new bag. What the actual. I’ve also not seen my family for 5 years. My time left here was beyond valuable in which I told them this. They insisted I go and do all these things and reply to them so we can further process the claim. They’ve not responded to me since I emailed they explaining I’ve got no other recipients than the ones I’ve been given!!! ABSOLUTELY DISGUSTING AND RUDE BEYOND MEASURE!! I’ve been nothing but helpful as well as doing my best to get this all resolved. Angry and upset I’ve had to deal with this on my time off with people I love and still only now still not resolved.