1 reviews | Active since Mar 2009
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<p>As longstanding Executive Club members who travel extensively, I was told by a UK BA call centre agent that we needed to pay £42.00 per ticket per outbound and inbound segment for seat selection in Premium Economy. Total bill £168.00.</p> <p>We were told we could not have the bulkhead seats as they were reserved. The agent booked us one row behind bulkhead in a 2 seater. With online checkin we had been placed against the back galley wall in a 4 seater, hence w ehad not been given what we paid for.</p> <p>I have just checked our return trip - no seats selected at all DESPITE the fact I was told we had a 2 seater booked for which we had paid £42.00 each. Online we can now select a seat in premium economy for £1.00 or £6.00 - **************** that you charge your customers £42.00, don't allocate the seat and now drop it down to £1 or £6.<br /><br />British Airways your should be ASHAMED of yourselves for such deceptive business practices. I've been a BA supporter for years.....no more! SHOCKING!!!</p>
