****** ...say no more

<p>I checked items of perfume/cosmetics into my checked luggage.The items were ******.They reimbursed me approx 5% of the value,without any explanation whatsoever.They pd for eg 1 Clinique moisturizer but not the other telling me I claimed for the same item twice however I had 2 DIFFERENT INVOICES FOR THE ITEMS.I believe the staff members I dealt with WERE *********** FIRSTLY AND SECONDLY PROBABLY HAD AN INSTRUCTION FROM MANAGEMENT NOT TO PAY VALID CLAIMS.IT WAS A CASE OF TAKE IT OR LEAVE IT.No negotiation,understanding or playing by the rules.Was given 5 different reasons why the claim wasnt settled as it should have been.Why do they 'pass the buck' and tell you to go to your travel insurer.I can understand logic but this was completely unbelievable.Also telling me a perfume is a valuable and they are not liable for valuables....further saying it should have been kept in your carry on luggage.Then decided to pay for an item of Clinique valued AT $38 but refused to pay for eg a Kouros set valued at $36.90. I requested a review of the matter and was told 'the baggage team have decided and thats it.'This must rate as the worst customer experience of my life.Is the Montreal Convention not applicable?Furthermore to class items of cosmetics/perfumes as valuables is unheard of.</p>