British airways- ****** attack and non existent customer services

Don’t complain to BA staff at OR Tambo International airport about damaged luggage when you go to check in to return home as the staff have NO customer service or communication skills. They are ****** and subjected me to a ****** and disgusting attack and refused to me let me board my flight so I could return back to the UK. I had to purchase a separate ticket with a different airline which cost me £589 and extra expenses to get back to the airport the next day. Nine of the staff had any common decency whatsoever, none were wearing any identification and I was treated with utter disrespect. After sending a complaint directly to the CEO Sean Doyle and customer services I was told it would be atleast 35 days to even get a response. Absolutely appalling! I will never use this airline again and considering that SA is begging for tourists, this kind of behaviour is just totally unacceptable.