British Airways not helpful and not paying back money

<p>Our flights were cancelled on the 27th of May from London Heathrow to Cape Town. No information was given and no one new what to do. They handed out paper stating we could claim back our hotel and food expenses. I've put in a claim 2 weeks ago for my refund and also for a cancelled flight compensation. Until now i haven't heard anything back. I got a case number and followed up a few times, but no one responded back. I tried to phone and it's been more than a hour on the phone, but no luck. No one to help me. I need my money back. The helpfulness on British Airways is not up to standard. Even on the airport. They were rude to the people and not helpful at all. I'm very disgusted in British Airways. and will not fly with them anymore</p>