British Airways

Case no ***6

1. I booked a return flight from LHR to JNB as a family member was critically sick with Cancer in hospital. I paid with a combination of GBP and Avios. 2. I was told to come earlier as the family member was not likely to last the week - and did not. 3. I tried to move the flights, but was quoted 2x the original flight cost - so I cancelled and flew Virgin which was roughly the same cost as the original ticket cost on BA. 4. BA refunded me 20% of the amount I paid. 5. When I wrote a complaint as per the above case, I got a 5 part electronic response that was meaningless as it did not address the complaint. 6. I am an Exec Club member so fly Business and Personal - well not anymore.

I just got **********.