BA worst customer service.

WE sent this complaint to BA today after my sick daughter’s devastating experience with BA yesterday on their flight from Johannesburg to London UK. Its a new thing that they want to kick a minor child off a flight because they are overbooked. Unfortunately its not new their special assistance is very unreliable. I now have PEM today too after all the stress and spending hours on the phone trying to help my daughter.

“I was booked on a 7.20 flight and had with me my minor daughter, and on a separate ticket, my daughter's friend, also a child under 18. I could get a boarding ticket for me and my daughter in advance, but the website did not allow me to get one for my daughters friend. . When I tried to book us all in, I was told that the child in my carte was to go on a different flight. I could not accept that and was shunted into a waiting line for people. I asked for special assistance to be activated so I could wait while sitting in a wheelchair. I did not get special assistance support and had to wait in line for a supervisor. I have a neurological illness called Myalgic encephalomyelitis. ME is a systemic neuroimmune condition characterised by post-exertional malaise (a reduction in functioning and a severe worsening of symptoms after even minimal exertion)? It causes dysregulation of the immune, nervous, and energy metabolism systems. The effects of ME are devastating enough to leave 25% of patients housebound or bedbound. The waiting and stress that the child in my care was to be separated from me or that we all had to go on a different flight were immense. I live in Somerset in the UK, and my lift could not fetch me at any other time as she took time out of work to bring us all 3. I called my mother, and she called customer care and was told by a customer care adviser that he did not believe her as she was not there. I could not phone by that time as my phone battery was flat. My parents were desperately worried. By that time, the battery on my phone was dead and I was going into a physical crash with post-exertional malaise. When I am like that, I cannot express myself well. After 2 hours of waiting to try to book in, I was at the end of the rope but was told we could all book in on the same existing flight. That was a relief. It was then almost time to board. I could not go to the Bidvest lounge that I had booked for £62 so that I could rest, eat and recharge my phone. I still have not received special assistance and only got helped 2.5 hours after I first asked, and then it was a rush to catch the flight. My mother asked that I could be bumped up from world Traveller plus to Business class to lie down and have a good night's rest after all the exertion and stress. She spoke to an Edith who was more sympathetic but could also not help. I was not offered to fly Business Class. I am so disappointed in your service and the attitude of the people working for you towards your disabled passengers and minor children flying with you.”