BA Lose Baggage - 5 days later still not found and no response or reply

<p>My parents (aged 82 and 70) arrived at London City Airport at 11h30 am on Wednesday 28 June 2017. Both luggage items were missing. They reported this to BA (operated by City Flyer BA8452). It is now 5 days later and still no updates. From South Africa we have managed to go on to the website and it seems that one of the bags has been found but the other one is still missing. It will take my parents 3 hours to travel to the airport to collect the bag. We have tried to contact BA to give them details of an address for delivery of at least the one bag. - no one is answering the phones. The luggage has all my parents' clothes and toiletries. They have 5 days left in the UK. I cannot begin to comprehend how BA is getting away with this kind of service ? It seems that anyone who has tried to write a review on this site has not received any response which I find even more shocking and unacceptable. </p>