Zero customer service at British Airways!

I am on the phone and have been for 46 minutes waiting for British Airways Executive Club to deal with my flight. Flights by the way that they cancelled twice and I have no choice but to try and get hold of them by phone- changes cannot be made on line. Oh and it took 3 calls and at least 40 minutes per call to book these flights in the first place. So they cancel the flights and I have to call to re-book! When I do get through I'm going to cancel my flights, throw my Avios points away in the bin where they belong, get a refund and book flights with Qatar Airways. I never want to deal with BA ever again