i just recently got their credit card two days down the line the credit card was blocked/restricted i had to ca

i then called the in their call center i have spoken i don't know how many people to try and sort me out i have sent the FICA documents as they have asked me to do so i have went to the branch and again called them this was too much for me nobody came back to me with the process i called in fica department i spoke with a lady called Rachiel and she confirmed that she got the documents and from their side everything was fine i just need to wait from the card to be unblocked a lot of money spent on the phone trying to call them but nothing till know. the attitude from the agents i have ended up saying they must rather keep their card i am going to struggle like this no it is too much so i am writing for help know from british airways credit card.