British Airways Customer Relations - Outsourced helpdesk a failure

<p>I have been an Executive Club member since 1996. My experience with the BA Executive club helpdesk has been very poor since they too outsourced it to a service provider situated in India. There are language issues and the responses are generally glib and not helpful.</p> <p>BA/Comair cancelled a flight in October 2016. When I complained I was promised a refund of the airport taxes as well as a refund on my AVIOS miles. This never materialised. I followed up in February 2017 and was promised a response in writing via email. Neither the initial undertaking nor the follo-up received attention as promised.</p>