British Airways a DISGRACE

I have booked and paid for two return air tickets (Jhb - CT) - dep. 26 May, returning 31 May (reference number below). I received the following sms fro BA on 30 April 2020 that states: " BA 6413 on 26 May 2020 JHB-CT and other flights on your booking are cancelled. Please visit ba.com/mmb ***, or call +***. Travelling to or from a different point may incur additional expenses BA will not cover"

I accessed the website and requested a future booking voucher. On 5-05-2020 I receive the following message:

"Booking *** Thank you for applying for a future travel voucher. Unfortunately, your booking isn't eligible and we can't exchange it for a voucher . We apologise for the inconvenience. British Airways Customer Service"

Where does this arrogance and entitlement come from? I have PAID for these tickets which are now cancelled by BA as a result of COV-19 - and my booking isn't "eligible" for a future voucher? Can someone at BA please explain this nonsence? I am deeply shocked by this lack of service, especially being a loyal customer of BA over more than 2 decades.

In March 2020 I have cancelled a car hire - requested a cancellation online and received the following message:

"Booking *** Thank you for contacting British Airways and requesting a Future Travel Voucher. We’re now processing your voucher and you’ll receive it within the next seven days. As you can imagine, our call centres are very busy at the moment, so please do only contact them if you’re due to travel within the next 72 hours and have an issue that can’t be resolved via ba.com. Please only submit one request per booking reference. Thank you for your understanding. Warm regards, British Airways Customer Service"

I HAVE NOT RECEIVED ANY RESPONSE AFTER THIS, AND NEEDLES NO SAY, NO REFUND. I have to also mention here that I have made approx. 50 calls to BA without any answer. SHAMEFUL!

BA, you are a DISGRACE!!