Avios points transfer

Good day

I received an email stating the Avios Rewards Program will come to an end. It gave me an option of transferring my Avios points to my BA Executive Club account, however this is not possible as for some reason the link does not work on the Avios site.

I have been phoning +***5 and it's either no one picks up or it says to phone back during office hours. I am phoning during office hours and no one picks up!!

I do sincerely hope someone will call me back from BA who will be able to assist me with regards to this matter.

Warm regards

Francois