9 weeks and still no email address update

<p>Firstly, it is impossible to get an e-mail address for British Airways Executive club.</p> <p>Secondly, when you use their online form, and capture your Exec club nr, they never seem to get your Exec club nr.</p> <p>Thirdly, then they request the Exec club nr over and over.</p> <p>Fourth, and they send you the same link over and over, but the link doesn't work...and then you can't tell them any other way that to fill in the online form AGAIN, and the process repeats itself.</p> <p> </p> <p>My husband can't remember his password.</p> <p>To "reset password", it needs to send an email to your email address.</p> <p>My husband's email address has changed.</p> <p> </p> <p>I simply want his email address to be updated (not via a form, where the link doesn't work), so that we can do a reset password.</p> <p> </p> <p>Otherwise, if it is simpler, then simply close the account, as we are willing to lose the miles, just to be able to be able to login with a new account (because it is IMPOSSIBLE to simply update an email address)</p>