Brytons disaster

I used Brytons of SA to move to the UK in August last year. I believed that my move would be finalised by Britannia in the UK as it is their sister company. The collection and packing of my goods in SA went without a hitch. Unfortunately my experience in England was far from pleasant. The delivery was organised by a company called Lares Relocation Services the agent for Brytons. They lost boxes which I proved when I sent the video of their delivery but have supp**** no answer as to what happened and no result in finding my lost goods. They were unpacking at the front door of the building instead of delivering to my apartment door and unpacking there. They lost a candle holder down the lift shaft of the building without telling me about it. They said they gave excellent service but their staff were difficult and belligerent. Despite numerous letters to Lares and to Brytons I have been unable to resolve my dilemma. I was most disappointed that Brytons totally ignored my requests that they deal with their agent to get a result. My contract was with them but they ignored my situation. It was strange that all the boxes which went missing were marked as ornaments ! I could never recommend this company to anyone else and I hope that my story will help steer people to get a more service oriented service provider.