No response

<p>I bought a Brita classic water filter, but when I opened the package the filter was torn on the side and bottom. The package was not damaged, so I think the filter was damaged before packaging it, thus I did not take it back to the shop where I bought it. Since I am not sure if it is safe to use this filter, I send a webmail to Brita on 18 August 2016 to ask about the safety of a damaged filter. The rep****: 'Your request is in progress and will be answered as soon as posible'. On 24 August 2016 I send another email and did not get any reply. On 19 September 2016 once again I send an email and still no reply. Six weeks later and I still haven't heard anything re 'my request in progress'. Clearly no interest from Brita at all. I paid R189 for something I can not use!</p>