NO CUSTOMER SERVICE AND TAKING PAYMENTS THEY DO NOT DESERVE

My last mail after cancelling my service in October I would like this issue to be elevated to management. I sent a written cancellation on 26 October and received your response saying i will get a cancellation form which i have not received and assumed my cancellation is final. I then contacted you on 30 November to esquire why you continued to deduct the money and the radio fee and asked for a refund. The radio fee was refunded but not the service fee. Nobody mentioned that there was an issue with a cancellation issue but they agreed on the refund. You deducted the money a second month and this time I was informed I might not have completed the form, but she will check and come back to me. I have still had no communication.

I do not recall that the cancellation form is noted in your contract and neither do i believe you do not accept a cancellation email

Please cancel this and refund the R500