LS
Louise S

1 reviews | Active since Jan 2012

19 Jul 2023, 18:52

Be very very careful of these guys and check your statement and bank account so that they don't take a second unauthorised debit order per month!!

Be very very careful for these guys!!! They charge you 3 times per month and take 2 debit orders which I only signed one debit, which the other debit is unauthorised!!!!!! They never come out to the premises but per month they invoice 3 times...I had to stop and reverse the last debit order after 4 months I've notice they been taking my money and charge me 3times per month they've never fixed their problem and handed me over to the lawyers with still no fixing on their statement. Till today im waiting for Brinant to call me but strange the lawyer got hold of me. How can you take money 2 times per month and that same month invoice me 3 times. That carried on for 4 months!! So basically in 4 months they've invoiced (debit) me 10times and 7 debit orders!!!What i know about. I would really like Brinant to solve this matter asap..

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Replies (1)
Brinant Group
Brinant Group's reply29 Aug 2023, 08:39
Official
Good day Louise

We are sorry to hear about you experience with Brinant however, the additional debit orders was to attempt to recover overdue and outstanding accounts. 

According to your agreement that you have with Brinant, they are  entitled to recover outstanding and arrears amounts via the debit order mandate.

The additional debit orders was unfortunately reversed by yourselves and resulted in the account being suspended and handed over for bad debt. 

You are more than welcome to contact the finance department to try and resolve your issue. 

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Regards