LN
Linda N
1 reviews | Active since Jul 2020
20 Sept 2024, 09:37
Pathetic service
I paid for the license disc renewal on the 9th of September 2024 using Capitec app, today is the 20th of September, the disc is still at Brima warehouse in Johannesburg. The telephone rings endlessly, and emails are not getting answered. It's a bad idea to use this service.
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Replies (1)
BRIMA LOGISTICS's replyOfficial
10 Oct 2024, 12:42Subject: Sincere Apology for Late Delivery
Dear Linda,
We are writing to express our sincere apologies for the recent delay in delivering your parcel. We understand the frustration and inconvenience this must have caused, and we are truly sorry for the negative experience.
We take full responsibility for the late delivery and are committed to taking steps to prevent such occurrences in the future. We are currently reviewing our delivery processes to identify any areas of improvement and implement necessary changes.
We would like to invite you to engage in a constructive dialogue with us to discuss your experience and explore ways we can improve our service. Your feedback is invaluable to us, and we are eager to learn from your insights.
If you feel that your complaint no longer accurately reflects your current sentiment, we would be happy if you would consider revising or removing it. Please let us know if you would like to discuss this further.
Thank you for your understanding and patience. We value your constructive criticism and hope to have the opportunity to restore your trust in our company.
Sincerely,
Nhlanhla Peega
BRIMA Marketing Manager
***
Dear Linda,
We are writing to express our sincere apologies for the recent delay in delivering your parcel. We understand the frustration and inconvenience this must have caused, and we are truly sorry for the negative experience.
We take full responsibility for the late delivery and are committed to taking steps to prevent such occurrences in the future. We are currently reviewing our delivery processes to identify any areas of improvement and implement necessary changes.
We would like to invite you to engage in a constructive dialogue with us to discuss your experience and explore ways we can improve our service. Your feedback is invaluable to us, and we are eager to learn from your insights.
If you feel that your complaint no longer accurately reflects your current sentiment, we would be happy if you would consider revising or removing it. Please let us know if you would like to discuss this further.
Thank you for your understanding and patience. We value your constructive criticism and hope to have the opportunity to restore your trust in our company.
Sincerely,
Nhlanhla Peega
BRIMA Marketing Manager
***
BRIMA LOGISTICS's reply10 Oct 2024, 12:42
Official
Subject: Sincere Apology for Late Delivery
Dear Linda,
We are writing to express our sincere apologies for the recent delay in delivering your parcel. We understand the frustration and inconvenience this must have caused, and we are truly sorry for the negative experience.
We take full responsibility for the late delivery and are committed to taking steps to prevent such occurrences in the future. We are currently reviewing our delivery processes to identify any areas of improvement and implement necessary changes.
We would like to invite you to engage in a constructive dialogue with us to discuss your experience and explore ways we can improve our service. Your feedback is invaluable to us, and we are eager to learn from your insights.
If you feel that your complaint no longer accurately reflects your current sentiment, we would be happy if you would consider revising or removing it. Please let us know if you would like to discuss this further.
Thank you for your understanding and patience. We value your constructive criticism and hope to have the opportunity to restore your trust in our company.
Sincerely,
Nhlanhla Peega
BRIMA Marketing Manager
***
Dear Linda,
We are writing to express our sincere apologies for the recent delay in delivering your parcel. We understand the frustration and inconvenience this must have caused, and we are truly sorry for the negative experience.
We take full responsibility for the late delivery and are committed to taking steps to prevent such occurrences in the future. We are currently reviewing our delivery processes to identify any areas of improvement and implement necessary changes.
We would like to invite you to engage in a constructive dialogue with us to discuss your experience and explore ways we can improve our service. Your feedback is invaluable to us, and we are eager to learn from your insights.
If you feel that your complaint no longer accurately reflects your current sentiment, we would be happy if you would consider revising or removing it. Please let us know if you would like to discuss this further.
Thank you for your understanding and patience. We value your constructive criticism and hope to have the opportunity to restore your trust in our company.
Sincerely,
Nhlanhla Peega
BRIMA Marketing Manager
***