BRIMA/CAPITEC

We have order a license disk from Capitec via the app on 10 September 2024, same day we received the notification from Brima that they will deliver between 3-5 days... Today the 17th September we still not received the disk. Yes I understand that a Saturday and Sunday don't count for business days, but when I checked on the tracking, the die disk was received on 11 September 2024....... I tried to call multiple times today, only got an answer 1 time and it was transferred to the tracking dept.. The call dropped, and all the calls afterwards never got answered...... How can a bank like Capitec that is the most promising bank in RSA do business with useless people like that