Money taken and no work done

Below is an email which I have sent to the complex managing agent:

I would like to inform you of my recent interaction with Gerhard and Chantelle of Brilliant Heating and Cooling.

I met Gerhard outside one of the units in Herons View. He told me that he does work for the Body Corp. I asked him to come and have a look at my heat pump. This was on a Thurdsday about a month ago. He came through, I am not sure if you remember we were inquiring about whether or not the Body Corp will pay for this. He then came again on the Friday, I was at home this time.

He informed me that there is a circuit board that needs to be replaced. He requested cash, as he said it will be cheaper and quicker. He call someone and even requested a better price for me. He was to get the board that afternoon and come back the next day. I dont give anyone cash before delivery of service or goods, but the only reason I did was because he was doing work for the Body Corp, so I had trusted him. I had given him R1100.

Saturday came, he did not come through. I tried calling and he did not answer. The same thing happened on Sunday. Spoke to him on Monday morning, he informed me that he is on his way to me but he is just stuck in trafiic.

Tried to make a summary in point form so that its not to much to read.

Thurdsday (6 April): Came through to check. Friday: Checked and requested R1100. Saturday: Did not pitch up and did not answer calls. Sunday: Did not answer calls Monday: Informed me he is stuck in traffic, but is on his way to me. Did not show up and stopped answering my calls. Tuesday: Excuses again, but will come through and repair it today. Wednesday: He is very busy, I must stop worrying him. He will repair it by Thurdsay. I said that I will not call him, if its not done by Friday I am just sending him my banking details and he needs to do an eft. Thursday: Nothing happen Friday: I sent him my banking details. He called me and said that he is coming through. Never came, said he will come tomorrow. Saturday: Never came. Sunday: No answer. Monday: Requested that I speak to Chantelle at the office, she will do an eft. She said that she will do it later. Informed me that it is done. Tuesday: I waited for money to clear in my account. Wednesday: Contacted Gerhard, he tells me that he has a 3 day wait on his account before money goes out (ABSA). He will get Chantelle to send the eft. Thursday: No proof of payment sent and no money in my account. They gave me excuses that the internet is not working. But Gerhard told me he saw the proof of payment printed out, I requested a picture of it, but then it was the excuse of his phone being faulty. Friday: Same story of the internet not working and they cannot send proof of payment. Saturday, Sunday and Monday: No interaction. Tuesday: He says he is bringing cash. After many calls he says that he is in Waterfall. I told him that I was there and that he can meet me at the mall. I waited for a long time, at one point he told me that he is right there and can see the mall. Eventually he stopped answering his phone and I eventually left. Wednesday (25 April): He said his phone died so he couldnt answer. But if your phone is off it will go to voicemail and not ring. Then he tells me I made him wait there and I wasnt there. He then sent a Nedbank proof of payment. Said that he has a 3 day hold on this account also. I checked with Nedbank and this was not a legit payment.

This is really a summary of what happen. I made numerous calls a day and recieved even more lies and excuses. I know my money has been ******. But as I said the only reason that I gave him the money in the first place is because he does work for the Body Corp. I think we should stop this before other residents money are ******.

I am passing this onto my lawyer today and will also be sending this to other Body Corp's that I know off. I do not want this to happen to other residents.

Below is Gerhards reply:

Good morning

To all that know me well, know that I don’t reply on bull****.

The Con Artist is not us or me but you. I was send to that complex to fix one heat pump and I was approach by 4 other people that had problems with their heat pumps.

All five the heat pumps was fixed the same day or the next day, everybody paid me cash or transfer money into my account.

All of those heat pumps that I’ve fixed is guaranteed for one year.

You approach me to give you a quote on your heat pump when I arrived there to do a quote your dad was all over me with his phones camera to take photos that it actually disturbed me.

When I finished at one off our other units you phoned me to stop there. I told you what I do and what the cost will be and you also ask me for 2 quotes on 2 aircons, you said it sound

reasonable. I said to you it is normally going to cost you R 2 500.00 to fix your heat pump but if you want us to do both the aircons I will only charges you the amount for the spares which is R 1 100.00.

You agreed and I left to carry on with my other work, you phoned me later to pick up the R 1 100.00. An hour after you gave me the money that was 16.30 you phone to find out when will I come to fix the heat pump. I’ve told you that I will go and pick up the spare and then I will do the heat pump when I install the aircons on Monday/Tuesday, then you said no leave the aircons.

Now you little piece of **** that’s where you con me. You are the con artist.

On 2 occasions I phoned you to drop of the money where you said you are not there and the other time I said I will leave the money at the guards where you refused.

You gave me R 1100.00 cash there was no vat or labour charged. My wife did make 2 payments that I blocked and reversed because my business is not for sale for a R 1100.00 and you don’t own me and my business. You made me wait for 2 hours at the mall while I have others business to do. I did not con you, I ****ed you around like you did to me.

This is not a little curry shop in Durban, a real business where I have to pay for petrol, labour and spares to make a decent living.

Carry on and I will take you on.

You are not going to **** me around, I will be at that complex on Saturday morning for another job then I will drop off your R 1 100.00.

There was no paperwork so I don’t want to hear from you anymore, make sure you are there on Saturday to receive the money.

Kind Regards

Gerhard / Chantelle

Brilliant HEATING COOLING

Tel: **********

********** **********