YOU TOOK THE HARD FROM HARDWARE

I bought a Ryobi electric weadeater from Brights Mitchells Plain a few month ago. I chose the 570kw as I thought Ryobi is a good name and it it is a strong machine. Imust have used the machine about 5 times since then and in August 2021 i just stopped working. I had a few of these machines over the years and I though I was conned as usual and took it as a my annual loss. I kept the box and saw that it had a 2 year gaurentee. This Saturday I took it to Brights near 2 me in Boston and was assisted by a very helpful young man. For his excellence service the 2nd star.

I though I could return it and rather buy a petrol machine there or somewhere else. I was informed that Ryobi will have to check and if it is not my fault, (the customer is always right, go figure) I can choose another one. Just wait 14 days

My question- why do these stores sell products but the gaurentee is not with them. Why must the customer always be inconvenienced . Still have not heard from Ryobi

I should have gone to MAKRO at least they have a good returns there.