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CPc
Calen Pillay calen.pillay

1 reviews | Active since May 2023

23 Aug 2023, 08:19

Terrible service when it comes to honoring warranties

We took our inverter batteries in for returns after they had been drained after 4 months. They then took a month to send it back to the manufacturer and when the batteries finally came back. They lasted half an hour before my inverter started beeping to show that the batteries were low. This is pathetic service. I’ll be going back tomorrow to inform them of this and hopefully it can be resolved.

0
Replies (3)
Brights Hardware
Brights Hardware's reply30 Aug 2023, 11:59
Official
Good afternoon Calen,

Thank you for the review.

Firstly, please accept my sincerest apology for the delay in our response.

Secondly, we appreciate the feedback and please know that we are sorry to hear that we have failed you with our after-service on the product. You mentioned that were going back to the store and I  trust that the store team has assisted you in the matter at hand.

Please revert to us with feedback regarding the result, we would love to hear about the outcome.

I am looking forward to your response and thank you for your support.
CPc
Calen Pillay calen.pillay's update30 Aug 2023, 20:22
Reviewer Update
Thank you for the acknowledgement. We went back to the store and then had to pay an extra 400 for a more reliable battery. It was just very frustrating after waiting for more than a month for them to test the battery and then getting a poor result back.

Thank you for your response and taking responsibility for the poor service.

We should be sorted tomorrow when stock for the new battery arrives.

Regards
Brights Hardware
Brights Hardware's reply17 Oct 2023, 17:25
Official
Good afternoon Calen, 

Please accept my apology for the very delayed response.

I am sorry to see that you had a very disappointing experience at our store. Please reach out to us at ***. We would love to get in contact with you.