Terrible customer experience

We came to buy a Gyser in January at Brights Mitchell's Plain. We were assisted by a very helpful consultant who advised us not to buy the geyser and first get the person who is going to install for us to give us a list of parts to buy. We followed his recommendations. When we came back the price of the geyser had gone up. We wanted to speak to the manager to explain our situation and to see if he cannot maybe give us the geyser for the price that it was. Pedro Pretorius didn't even come talk to us, he told the receptionist that whatever price is on is the price we should pay. He cannot override prices. Without even listening to us, we were advised not to buy the geyser. Had we been given a quote we would have known that the price is only valid for a certain time. Really terrible customer experience from Brights.