EJ
Erna J

1 reviews | Active since May 2016

06 Feb 2018, 15:15

Saleslady blatantly **** to customer about stock

Ordered 2 Jo Jo tanks by Brights, saleslady Jo-anne put my name on waiting list. Phoned her on Mon 29 Jan 18 and she said the truck is on its way. Phoned Jo-anne on Wed 31 Jan 18 again and she told me the truck accidentally delivered Brights, Uitzicht, Cape tanks to Blackheath branch but she will phone me when Uitzicht branch gets their stock. Phoned today and spoke to Sharon. She informed me that next to my name in the book is written that Jo-anne apparently tried to phone me yesterday and my phone was on voice mail she couldnt get hold of me and sold my 2 tanks. When I enquired and Sharon asked Jo-anne she said "no" she tried to phone me on Friday. She blatantly **** because I use my phone at work and my phone is never, never on voice mail. I would anyway see if someone tried to phone me when Im busy or its off.

Very dissappointed in Brights, Uitzicht as their saleslady obviously wanted to give my 2 tanks to a friend or someone. Will never refer anybody to Brights, Uitzicht and I will take this matter further even to the media to inform then how this lady (Jo-anne ) operates. Disgusting!!

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Replies (2)
Brights Hardware
Brights Hardware's reply06 Feb 2018, 16:50
Official

My apologies for the inconvenience caused .I will forward your complaint to the Branch manager of Uitzicht ,who will give you feedback as soon as possible.

Kind Regards,

Charlest Wagenaar

Customer Service Manager, Brights Hardware Stikland

***

EJ
Erna J's update07 Feb 2018, 14:38
Reviewer Update
Got feedback from Brights, Uitzicht wrt above matter within 2 hrs . Excellent customer service from Sharon they manage to give me 2 Jo Jo tanks it will be delivered tomorrow. Thanks again for your quick response to sort out the problem.