1 reviews | Active since Nov 2014
No stock of displayed LED Bathroom Mirror
On the 3rd of August I visited Brights Hardware. I saw a beautiful bathroom mirror with LED lights in it at R1500 . I decided to come and purchase it on Saturday the 8th of August, as I would have my builder at my property to install and fit the mirror for me on Saturday.Upon arriving at Brights on Satuday morning at 11:30, I called for a Salesperson. Tashwell came to assist me. Tashwell firstly had no product knowledge about the mirror. I asked how long the warranty was on the LED bulbs. He had no idea. I still decided to purchase the mirror and asked him to go ahead and fetch me one. Tashwell then told me that they don't have stock. I was absolutely flabbergasted. Surely if an item is displayed in a store with a price, the item should be readily available for the customer? I then called the manager, Monica Sombukwe and was told that this item was not available in the store at all. I was told to return the following week to fetch the mirror. I was absolutely dumbfounded. This is a huge inconvenience as I now have to call out my builder again next week to come and install the mirror at an extra cost. I have been a loyal customer to Brights for years. Very dissapointed customer
We refer to your complaint of 08/08/15 and subsequent telephonic discussion with our Monica. Please accept our apology for your unpleasant shopping experience at Brights Blackheath. It appears that there was miscommunication on our part. Kindly note that we had our bathroom displays upgraded with new products etc and we are in the process of providing product training on a number of new products. We do display certain products of which we do not carry physical stock in order to establish whether there will be a demand for these type of items. However, it will be no problem to order any of these items in for a customer.
We wish to assure you that we at Brights will always strive to improve our standard of service, we don't always get it right and that's why your valued feedback, whether its negative or positive is so important to us. I would also like to invite you to contact me or come and see me whenever you are dissatisfied with our service. Kind Regards ,Charlest Wagenaar , Customer Service Manager, Brights Hardware,***
We refer to your complaint of 08/08/15 and subsequent telephonic discussion with our Monica. Please accept our apology for your unpleasant shopping experience at Brights Blackheath. It appears that there was miscommunication on our part. Kindly note that we had our bathroom displays upgraded with new products etc and we are in the process of providing product training on a number of new products. We do display certain products of which we do not carry physical stock in order to establish whether there will be a demand for these type of items. However, it will be no problem to order any of these items in for a customer.
We wish to assure you that we at Brights will always strive to improve our standard of service, we don't always get it right and that's why your valued feedback, whether its negative or positive is so important to us. I would also like to invite you to contact me or come and see me whenever you are dissatisfied with our service. Kind Regards ,Charlest Wagenaar , Customer Service Manager, Brights Hardware,***