No Service - Very poor

Tried calling Brights Brackenfell to enquire about stock and a price on a few items today, spoke to someone in Building who advised that no the item I'm looking for is at tools and I will put you through. Bearing in mind it took me 7 mins of waiting to get through to a person while waiting in the IVR then only to be waiting again after she transfered me. After waiting 5 mins I ended the call and then called back. As soon as it rang without getting the IVR options, a lady just started speaking saying Trevor, how far are you guys, I then politely respond that I'm calling to find out something from the store as she might have tried calling someone the same time I called not knowing she is talking to a customer. I then repeat that I need assistance to which she rep****, I can't hear you, I then say I can hear you clearly she then makes as if she cant hear me almost as if she was embarrassed for what just happened and then placed me on hold. I sat waiting for another 5 mins hoping she would come back to me then I just ended the call. I called back again and after 5 mins of waiting as I chose the Customer Service option this time, I just hung up. Seems like Brights are very busy and don't need any customers. What a shame that the service is this terrible. Anyway, test your own line by calling it if you dont believe me and see if that is what you classify as service. You will be shocked to say the least, unless this is the type of service you offer. Anyway, thanks for wasting alot of my time and energy that I will never get back again.