MH
Mark H
1 reviews | Active since Jul 2011
14 Dec 2015, 15:24
No Service
I have previously received fairly good service from Brights. I went there today to get a pipe cleaner so I went to the Plumbing branch next door. What a contrast!<br> <br> I was in the store for 10 - 15 minutes. I didn't get so much as an acknowledgement that I was in the store, let alone someone asking to assist me - even when I approached the staff at the counters.<br> <br> I wont be back. Ever.
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Replies (1)
Brights Hardware's replyOfficial
14 Dec 2015, 15:57Hello tom77,
On behalf of everyone at Brights Boston, I would like to apologise for the trouble you had experienced with us recently. This comes as a shock to me given the attention we devote to every client and every transaction. This is not at all usual and this incident will not pass unscrutinised.
Please let me know if I can contact you to get more information so that I can investigate this matter.
Kind regards,
Customer Service Manager,
Brights Hardware Boston
***
On behalf of everyone at Brights Boston, I would like to apologise for the trouble you had experienced with us recently. This comes as a shock to me given the attention we devote to every client and every transaction. This is not at all usual and this incident will not pass unscrutinised.
Please let me know if I can contact you to get more information so that I can investigate this matter.
Kind regards,
Customer Service Manager,
Brights Hardware Boston
***
Brights Hardware's reply14 Dec 2015, 15:57
Official
Hello tom77,
On behalf of everyone at Brights Boston, I would like to apologise for the trouble you had experienced with us recently. This comes as a shock to me given the attention we devote to every client and every transaction. This is not at all usual and this incident will not pass unscrutinised.
Please let me know if I can contact you to get more information so that I can investigate this matter.
Kind regards,
Customer Service Manager,
Brights Hardware Boston
***
On behalf of everyone at Brights Boston, I would like to apologise for the trouble you had experienced with us recently. This comes as a shock to me given the attention we devote to every client and every transaction. This is not at all usual and this incident will not pass unscrutinised.
Please let me know if I can contact you to get more information so that I can investigate this matter.
Kind regards,
Customer Service Manager,
Brights Hardware Boston
***