1 reviews | Active since May 2012
**** to just to push a sale (aircon)
Im so sad about this review. Went to the new Brights shop (Stonewood) to buy a few parts and found a good price on their aircon units (Neocool 12000BTU). The staff told me how amazing the quality is and that it has a 5 year guarantee if you use their installer. Wife and I discussed it as the price was right in our budget and agreed to buy the unit as such a deal is not to be missed.
Went back and made SURE that with the R2000 installation price everything is included. Again they assured me that every detail, even extensions, is covered in the price. I bought it right then and there. The salesman even told me he will call me the morning to hear if I got the installation sorted, he never called. When the installer sent his invoice it was over the agreed R2000, so called Brights and they said they will call me back, they again never did call me back.
At the end the installer had to lower his price (it was not his fault), and the Brights staff made a price which they assured me was true, which actually was not. I'm not happy with sales people lying just to get a sale pushed! We had a very specific budget. I never got an apology or a call, they just lie and leave you with the mess!
I'm sooo disappointed in Brights. If I knew this we would never have bought this item. They were my go-to hardware shop, but will start supporting he other shops rather.
I trust that you are well.
Thank you very much for raising your concerns with us. We apologise for the experience that you have encountered at our store. We take customer service very seriously and will inform the Store Executive immediately. Please could you provide us with your contact number?
Regards,
Brights Family
I trust that you are well.
Thank you very much for raising your concerns with us. We apologise for the experience that you have encountered at our store. We take customer service very seriously and will inform the Store Executive immediately. Please could you provide us with your contact number?
Regards,
Brights Family
I think Brights only responds so that people reading the review think they actually made contact, but they never do. They ignore you after the response. I would actually accept this kind of grim service from Builders Warehouse, but never though that Brights would do this to a client who has been loyal for years.
I think Brights only responds so that people reading the review think they actually made contact, but they never do. They ignore you after the response. I would actually accept this kind of grim service from Builders Warehouse, but never though that Brights would do this to a client who has been loyal for years.