Exceptional service beyond the normal call.

Our hot water system was giving problems and I tried to test the Timer with my limited electrical experience. I could not establish whether it is the Timer or the Thermostat and called on Brights Durbanville for advice. Their Assistant Manager, Mr Neil Sheldon, who is a qualified Electrician explained to me patiently and in detail how to test the Timer and then offered to accompany me to my house to thoroughly check the system! He took his own car and specialized tools and after checking the system informed me that it was the timer and he would also assist me to install a new Timer at no labour cost at all! The problem was then solved and I offered to at least compensate him for his petrol expenses. He refused to accept any money and informed me that it is a special service that Brights Durbanville offer to their clients at no fee at all! I was truly amazed that a Business offer such valued service to their clients.