Brights Hardware lets you pay for their faults!!!

Hi there

I do house maintenance for people which includes painting. This season i got my foot in with a few houses and was restricted to use Dulux paint for all paintwork. I 1st bought all my paint from Dulux in Maitland and then one day i was at Brights Hardware in Montaque Gardens. I saw the paint was on special and started buying all my paint from them from then on. Recently i had a house that had to be painted in Sanctuary and off i went to Brights. Got my paint paid R1100 for a 20ltr Painted the house and as the colour got dry the colour didnt look right for me, but we were done with the walls and only cuttings was left. i had a 1ltr that was mixed at Brights Plattekloof and as it would have been enough we used it. Immediately saw that there is a colour difference. It was more grey that the Blue Sanctuary. Off i went to Brights and spoke to them. 1st, they will get back to me, and he did, he phoned me the same day and say that he spoke to the agent of Dulux and he will get back to me the next week Monday. Monday came and go, i went back after a week and then i was told that cause the wall is allready painted i only need 10ltr for 1 coat, again said he will get back to me. Nothing came and i went back again, this was what they want to offer me: Remember i paid R1100 for 20ltr and my labour to paint allready They offer me to say sorry 1 x 5ltr from Brights at a reduced price where i only pay R420 for 1 x 5ltr and then Dulux will give me 1 x 5ltr for free, whoopie thank you Brights Hardware. So after i paid for everything allready i must now pay again to rectify Brights’s mistake at my cost. Pay again R420 Have to buy another 10ltr as that is what i used in total +/-R1000. Labour again R1400 So xtra total cost for me is +/-R2820 again to rectify Brights’s fault. Im sorry but in times that we are in today i cant just throw money away like that. And why must i pay for their mistakes??

Thank you Andries