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mB
mark B

1 reviews | Active since Sept 2011

09 Oct 2018, 21:13

Brights Hardware Delivers Pathetic After Sales Service At It's best

Don't buy anything online at Brights, unless you are prepared to wait and wait and wait. Don't expect any acknowledgement of your e-mails either because you can mail them until you are blue in the face and they will never answer or acknowledge you. Its a pity as ime forced to buy from them in langebaan as there is a not a builders there but ime quite prepared to ride the 100km schlep back to table view in future, rather that deal with these drooling idiots.

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Replies (2)
Brights Hardware
Brights Hardware's reply10 Oct 2018, 08:13
Official

My apologies for the poor customer service you received from Brights Hardware , I will forward your complaint to the Manager at the Langebaan branch , however I did speak to Shelley and came to an agreement.

Once again my apologies for any inconvenience caused.

Charlest Wagenaar,Customer Service Manager, Brights Hardware,***

mB
mark B's update10 Oct 2018, 10:25
Reviewer Update
If you are going to experience technical problems with your telephone lines and some of your computers, I suggest you close down the website or get someone professional to take care of your Company's I.T. needs. Why should online shopping go ahead when when you cannot even communicate with the online shoppers??It's one bad experience like this that defines a customers shopping preferences for future, and I'me afraid this is the last time i ever use your online service again. i have been shopping online for over a decade and none of the decent professional companies have these issues!!