Brights Hardware Blackheath-Terrible After-Sales Service!!!

On the 4th of August 2023 I took my Synapse inverter to Brights Blackheath. This is when my unit stopped receiving incoming 230V supply. I was assisted by Bryan in the electrical department who changed the fuse, attempted to connect the terminals to the batteries and deduced that the unit was arcing abnormally and something was definitely wrong. We proceeded to book in the unit and was told that repairs take between 3-4 weeks. I respected the process and followed up around the 22nd of August 2023. Bryan confirmed via e-mail that my unit is in line to be looked at and he will have an answer for me on the 28th. I followed up on the 28th,no reply to my e-mail. I personally paid the store a visit on 29/08/23 where Bryan said he still doesn't have anything concrete but will give me feedback the following morning by 10.00. I got busy at work and I only followed up on Friday,01/09/23.I requested the contact person and supplier that my inverter was sent to. Bryan said it was sent to Rubicon and I must speak to either Dewald or Ruan. I phoned these people and was unable to get hold of them. Furious at this stage, I got into my car and drove to Rubicon-Richmond Park. Neither Ruan or Dewald was there but Bradley Clarke assisted me. He confirmed that the unit only came in 8 days prior to that. I explained my predicament to him and I realized that I really can't be upset with Rubicon because Brights sat with this unit for 2 weeks before sending it to them. Bradley assisted me promptly, took my details and I explained to him my concern. He verified that the fault is something that can be taken care of relatively easily for them and that I should have my unit back by Monday 04/09/2023. I followed up with Bradley on Monday,04/09/2023 and he confirmed that I could collect after lunch. I have my inverter back and it is working 100% and I received it on the 04/09/2023. Thank you for great service from Rubicon!! However, this revealed that the Brights staff is not capable of testing the devices they sell with confidence and there is a serious lack of product knowledge. The feedback is horrible, I had to contact their supplier myself and take time out of my day to drive to Rubicon and have this resolved. When I got there I was faced with the reality that my unit was only there for 8 days so someone at Brights has been lying to me!!!!Why is it that I was able to resolve the issue within 1 working day??? Lastly, the cherry on the cake is that there was nothing wrong with the unit, the fuse change in the store seemed to have sorted out the problem. I've always been a loyal customer at Brights for many years but this situation has really made me think twice about supporting a brand that is not able to drive their after sales service!!!!!!!! Terrible after sales service!!!!!!!!