Brights Hardware

Bought a inverter from Brights Brackenfell. Took it in for repairs..... Just to wait a month for them to charge the battery.... 4 Months later almost to the day, to send it in for the second time with the same problem. Keep in mind that this inverter only runs an LTE router, 2 TV's and a explora. The first time I went to pick up my machine, it got lost and had to wait another week, almost 2 for my machine. They have followed up a few times during that time and already started with excuses of they don't have drivers. Now the second time, nobody even tried contacting me when they said it will only take 3 weeks.(it's a month later) Only to arrive today with the same lame excuse of it will be there tomorrow because they had no driver's. That being said, the lady told me I won't be able to send my inverter in again as it will cost me for repairs the next time although it was under guarantee the first time! The service is shocking to say the least. I've asked for contact details for musteks manager or the regional manager to no prevail. One of the staff members of Brights told me straight that Mustek does NOT deal with any customer complaints. I "was" a customer of Brights and they are customers of Mustek. Paid 9K for an inverter that just isn't worth it and the service from both parties are shocking! I would love to name and shame the employee that was supposed to keep me in the loop but I will leave this up too Brights managment to sort this out!

Also, have asked on numerous occasions for a copy of the job card and all I get is empty promises.

It really does feel like they are just after sales and once they have your money, it's a "sorry for you" kind of situation. No customer care or after sales service at ALL!