Bad service from Brights

I phoned this shop on 2 Dec to enquire about their online shopping function and the time-frame for delivery. I wanted to buy something as a present and needed it by 9 Dec. They confirmed that delivery is 3 - 5 days (the same as advertised on their website) so it will be in time. I ordered it on 2 Dec. On 6 Dec I followed up with the online department again and spoke to Ricardo. I paid R355 to Aramex to ensure we get the delivery in time. He said they will phone me back. On 7 Dec I phoned again, as I did not receive any response yet. They promised to phone me back. They didn't. On 9 Dec I phoned Aramex to trace the parcel and was informed that it will mot be in time and is in Johannesburg. I told her that I am in Kroonstad - where they have to pass to get to Johannesburg! I phoned Brights again and spoke to Fernando to insist they make a plan as it is only a 2 hour drive from Kroonstad. He apologised, but informed me that nothing can be done. If Brights advertise on their website 3 - 5 working days they should honor it. When tracing the parcel this morning, it passed Kroonstad again and is currently in Bloemfontein. I am very unhappy and will not buy from Brights again or reccommend them to anyone