Bad service bad advise Brights Brackenfell

I have visited my favourite hardware store Brights and no longer is. Spent over R10000 in one month on paint and other goods. We went to buy paint yellow in colour going for our usual brand and was recommended to Buy Durum the quality of the paint was not what we expected nor the colour did not match the card. Went back to store in Brackenfell to find out what was wrong was told it was the base I then chose another colour in my favourite brand Dulux all went well. Third Time I went back took my extra drum of Dulux and Durum back and was refunded for Dulux. They couldnt refund me on Durum as it was mixed. I was not accomodated once with a financial contribution for Durum bad quality paint nor did anyone from staff to management do the bare minimum and apologise for weak service or bad advise as I am not paint expert instead they make excuses blame one another put phone down in my ear and refuse to just say sorry sir we will try our best next time. They still have my drum paint want to investigate and test paint want the square meter of my room and I painted my exterior of my house. Service just suck if i chose wrong paint its my fault but for bad service and advise not on me