tt
trudie.e trudie.e
1 reviews | Active since Jul 2017
11 Dec 2023, 09:51
Worst customer service ever
The worst customer service ever! I cannot complain about customer service, cause it is completely non-existant!
Helpful (0)
Replies (3)0
Replies (3)
BrightRock's replyOfficial
11 Dec 2023, 10:19Dear Trudie E,
I'm so sorry to hear about the poor service you've received. Could you please provide some further details regarding the negative experience you've had, so that I can investigate what went wrong and put someone in touch with you to set matters right? Our aim is always to look after our clients' needs, I am so sorry to hear this has not been your experience.
Kind regards
The BrightRock team
I'm so sorry to hear about the poor service you've received. Could you please provide some further details regarding the negative experience you've had, so that I can investigate what went wrong and put someone in touch with you to set matters right? Our aim is always to look after our clients' needs, I am so sorry to hear this has not been your experience.
Kind regards
The BrightRock team
BrightRock's reply11 Dec 2023, 10:19
Official
Dear Trudie E,
I'm so sorry to hear about the poor service you've received. Could you please provide some further details regarding the negative experience you've had, so that I can investigate what went wrong and put someone in touch with you to set matters right? Our aim is always to look after our clients' needs, I am so sorry to hear this has not been your experience.
Kind regards
The BrightRock team
I'm so sorry to hear about the poor service you've received. Could you please provide some further details regarding the negative experience you've had, so that I can investigate what went wrong and put someone in touch with you to set matters right? Our aim is always to look after our clients' needs, I am so sorry to hear this has not been your experience.
Kind regards
The BrightRock team
tt
trudie.e trudie.e's updateReviewer Update
11 Dec 2023, 10:30Good day.
I have asked for a simple request, just to change the financial adviser on my policy. It has now been more than 2 months, and absolutely nothing has been done yet! I was referred to 2 different advisers, of which I had to constantly ask for feedback. Nothing from their side.
I would like this to either be resloved today still, or I am cancelling the policy!
I have asked for a simple request, just to change the financial adviser on my policy. It has now been more than 2 months, and absolutely nothing has been done yet! I was referred to 2 different advisers, of which I had to constantly ask for feedback. Nothing from their side.
I would like this to either be resloved today still, or I am cancelling the policy!
tt
trudie.e trudie.e's update11 Dec 2023, 10:30
Reviewer Update
Good day.
I have asked for a simple request, just to change the financial adviser on my policy. It has now been more than 2 months, and absolutely nothing has been done yet! I was referred to 2 different advisers, of which I had to constantly ask for feedback. Nothing from their side.
I would like this to either be resloved today still, or I am cancelling the policy!
I have asked for a simple request, just to change the financial adviser on my policy. It has now been more than 2 months, and absolutely nothing has been done yet! I was referred to 2 different advisers, of which I had to constantly ask for feedback. Nothing from their side.
I would like this to either be resloved today still, or I am cancelling the policy!
BrightRock's replyOfficial
11 Dec 2023, 10:55Many thanks for this additional information, I will ask someone to contact you today still.
BrightRock's reply11 Dec 2023, 10:55
Official
Many thanks for this additional information, I will ask someone to contact you today still.