Very angry

I am very angry,disappointed & dissatified by the way Brightrock has handled our claims (my husband & I). The first claim was sent on 02/09/2021 & the 2nd one on 14/09/2021. I have been calling the claims department on a daily basis for the past 2 weeks regarding feedback.

I was always promised a call back & that feedback will be given to my broker, he has not received it. .. I have sent outstanding documents twice now although the broker has sent them to the company.

Why does a claim take 8 weeks? What is the turnaround time for a claim to be finalised? Are there different assessors working on the claim? How long does it take to get feedback from specialists? If my family had to claim for funeral costs, would they have to wait for 8 weeks?