This is not a service review.... there is no service to be able review

Item: BrightRock
Rating: 1
Author: DAVID H

I sent an URGENT email to Brightrock a few months ago with my concern, and then every 2-3 weeks as a reminder. I requested a response to my query, and all i have ever received was an "automated response" This is shocking, and if something happens and i submit a claim one day, I can assure you i will be told you are not covered you should have contacted us and informed us of your changes

Helpful (0)

Replies (2)

BrightRock's replyOfficial

23 Jun 2021, 16:02

Hi David,

Thank you for your feedback. We are sorry to hear that you have had a negative experience. We have escalated this request internally and can confirm that one of our team members will be in contact with you shortly. Kind regards, The BrightRock Team.

BrightRock's reply23 Jun 2021, 16:02

Official

Hi David,

BrightRock's replyOfficial

12 Jul 2021, 11:03

Hi David,

We have been advised that you have been issued with the necessary documentation, and that this matter has been resolved.

Please let us know if you have any queries.

Kind regards,
The BrightRock Team

BrightRock's reply12 Jul 2021, 11:03

Official