Think twice before considering BrightRock

I have submitted a claim to BrightRock on 02 November 2021 via e-mail. By 23 November 2021 I phoned them cause I haven't received an acknowledgement from them on the claim. Meloney in the Claims Department promised me that she would phone me back with details regarding the claim. By 07 December 2021 she has never called me back and I phoned again. The guy who spoke to me said that they were busy moving their computer stations and he will send a message to them even their manager to call me back. NOBODY phoned me back. Please people if you have BRIGHTROCK policies reconsider as they take your money every month but you are not worth a reply or call back when you claim.