Terrible service and debiting accounts without the clients permission.

I had a policy with Brightrock from January 2023 and due to them not being able to assist me to cancel another policy after numerous attempts. I cancelled my policy with them in April 2023 as i could not afford to pay two policies for the same benefit. All of the sudden at the end of July they debit my account again, i had to resend the cancellation document and in August 2023. I returned the money to my account in August, even after querying this i was told the debit order was cancelled yet at the end of August they deducted a double debit. The consultant JP Coetzee is not had the decency to reply to any of my emails he was copied in. This is TERRIBLE customer service. When i queried as to when my money will be returned i was told they will look into, it is not my fault that they cannot do their jobs properly and i have to pay for their mistake! I WANT MY MONEY RETURNED TO MY ACCOUNT AS SOON AS POSSIBLE!