RN
Rolene N
1 reviews | Active since May 2017
14 Aug 2020, 12:22
Stay away!
ggggg where do i start!!!! DO NOT DO BUSINESS WITH THESE PEOPLE!!! USELESS USELESS USELESS. I moved my policy due to bad service. Canceled my policy with Brightrock 14 July 2020 received an confirmation email from Brightrock for the cancellation on 16 July 2020 but still deducted money on 1 August 2020. contacted them on 03 August to refund me. on 13 August contacted them again. just to receive and email to say they will refund me on the 1st of September. Why must i wait for my money because they messed up!!! R800.00 is a lot of money!
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Replies (2)0
Replies (2)
BrightRock's replyOfficial
14 Aug 2020, 13:33Dear Rolene
I'm so sorry to hear about your bad experience and the delays with your premium refund. To allow us to investigate and ensure we get back to you as quickly as possible with feedback , please can you send your contact details to complaints(at)brightrock(dot)co(dot)za
Regards
Amanda
I'm so sorry to hear about your bad experience and the delays with your premium refund. To allow us to investigate and ensure we get back to you as quickly as possible with feedback , please can you send your contact details to complaints(at)brightrock(dot)co(dot)za
Regards
Amanda
BrightRock's reply14 Aug 2020, 13:33
Official
Dear Rolene
I'm so sorry to hear about your bad experience and the delays with your premium refund. To allow us to investigate and ensure we get back to you as quickly as possible with feedback , please can you send your contact details to complaints(at)brightrock(dot)co(dot)za
Regards
Amanda
I'm so sorry to hear about your bad experience and the delays with your premium refund. To allow us to investigate and ensure we get back to you as quickly as possible with feedback , please can you send your contact details to complaints(at)brightrock(dot)co(dot)za
Regards
Amanda
BrightRock's replyOfficial
14 Aug 2020, 16:50Dear Rolene
I've had feedback from our service team. They are busy arranging for your refund to be paid.
Regards
Amanda
I've had feedback from our service team. They are busy arranging for your refund to be paid.
Regards
Amanda
BrightRock's reply14 Aug 2020, 16:50
Official
Dear Rolene
I've had feedback from our service team. They are busy arranging for your refund to be paid.
Regards
Amanda
I've had feedback from our service team. They are busy arranging for your refund to be paid.
Regards
Amanda